Onboarding

The course "Dealing with Upset Customers" is designed to equip participants with the skills and strategies necessary to handle difficult interactions with customers. The course covers various types of upset customers and explores the root causes of their frustration. Participants learn to actively listen to customers, empathize with their concerns, and communicate effectively to diffuse tension. The course also covers techniques for managing customer expectations, identifying and addressing underlying issues, and providing effective solutions. Through interactive exercises and case studies, participants develop their confidence and ability to handle challenging customer interactions in a professional and effective manner.